Working in an academic medical library, I can definitely say that demographics, globalization and technology have greatly impacted the learning in my work place. This can be seen in the library users, the students, faculty, staff, including library staff and the community.
The demographics of the library users are changing all the time. Most of our students are graduate students. Even so, we have the traditional student who went to college straight from high school and continued on to graduate programs. Then we have those who are older who stopped school to have children or to do other things like “finding themselves” before continuing with higher education. The faculty and other library users are also of different ages and social back grounds. We have the same issues with the library staff in my work place. We have people of different generations working together to serve our users. I see often that some of the younger staff are impatient and want things to move and change faster while some of the older people want things to remain the same and are scared of change. These differences in age have a great impact on learning because these different groups of people do not learn at the same pace plus they have different learning needs.
When it comes to technology these same divisions appear in both the library user groups as well as the library staff. The younger people seem to be more at ease with the new technology than the older population. The younger ones have the advantage of being born with the new technologies since they are digital natives and most of the older users and staff who are digital immigrants are somewhat challenged by technology. Unfortunately there does not seem to be a comfortable meeting place between these different groups. There is a tendency for the older people to just assume that technology is difficult and they are not going to learn it so they will just ignore it. The younger people are no help because they just look down upon these digital immigrants and assume that since they are not good at the technology, they are inferior and useless.
Furthermore new technology has brought us new tools to use in serving our users and this has necessitated a change in the collection of library materials for learning. Web 2.0 tools are also being incorporated in the library. We now use Facebook, Web casts, Flickr, Podcasts and other social bookmarking tools. We have also done away with a lot of the request forms we used to have in print and instead people can request items on line. Technology has also brought about an expansion of distance learning programs because course offerings are no longer limited by space. The library is working harder towards meeting the needs of the ever growing number of distance education by offering more material on line and other support like offering virtual reference services. We are now increasingly reliant on technology when providing library training. We mostly teach how to use the databases on the Internet and when the Internet has problems or there is no power, usually there is no recourse. This actually happened a few days ago when staff had to teach a class and the Internet was down. There was no real back up plan because in most cases, the technology has become very reliable and people use the databases on line to find research since the older non- computer tools have become obsolete.
Globalization has changed both the composition of our user groups as well as staff. Not only do we have students, faculty and staff from all over the world, we also have students taking classes from different parts of the world. We now try to meet needs of a diverse population in terms of national origin. We have done things like offering databases that can be used in different languages as well as print materials in foreign language. There is need to offer services at all hours because of different time zones. We also serve community users including patients. We do not have a Spanish speaking librarian on staff at the Medical Center but them again we haven’t seen a real need for it because almost all the scholars that come to VCU can read and write in English.
It is difficult to talk about the impact of demographics, technology and globalization on learning in my work place separately because they are interrelated. The differences in age, technological know how and national origin brings to light different learning needs. Most younger people are good at technology. Technology has brought about globalization because in part it has brought tools that make it possible to operate across borders, different time zones and languages. This translates into different needs of our library users so our teaching should be modified for these different groups. The same can be said for library staff. I truly believe that the older people can learn the technology just as much as the younger people and we have seen it happen. Patience with people is a virtue that behooves us all in these times for we must realize that different learning styles and learning pace are a fact of life. Both experience and technological savviness should be respected. At the same time everybody just has to believe in themselves and take the time to learn the necessary new technology as it becomes available and use it. The fact is all this technology is here and the world has changed, there is no going back, so either get on the train or be left behind!